Privacy Policy
Effective Date: May 6, 2026
Positive Pool Service Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, request service, schedule an appointment, or otherwise interact with us.
1. Information We Collect
Personal Information:
We may collect personal information you provide directly, including:
- Name
- Email address
- Phone number
- Service address
- Billing address
- Payment information
- Property or pool-related information
- Details you provide when requesting an estimate, scheduling service, or contacting us
Non-Personal Information:
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited and time spent on our site
- Referral source
- Date and time of visits
Service-Related Information:
When providing pool services, we may collect information related to your property and pool, including:
- Pool size and type
- Pool condition
- Water chemistry readings
- Pool equipment information
- Maintenance and service history
- Repair needs
- Service notes
- Photos of the pool or equipment when needed for service documentation
2. How We Use Your Information
We may use your information to:
- Provide, schedule, and manage pool cleaning, maintenance, and repair services
- Respond to service requests and provide estimates
- Process transactions and manage billing
- Communicate with you regarding appointments, service updates, and account information
- Maintain service and maintenance records
- Monitor and analyze website usage patterns and trends
- Improve website functionality and user experience
- Comply with applicable legal and regulatory requirements
- Help prevent fraud, unauthorized access, and misuse of our website or services
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Trusted third parties that assist with payment processing, scheduling, website hosting, email communications, analytics, and other business operations.
- Contractors and Vendors: Service providers or vendors that may assist with pool equipment, repairs, parts, or related services when necessary.
- Legal Compliance: Government authorities, regulators, or law enforcement when required by law or when necessary to protect our rights or the safety of others.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of some or all of our assets, your information may be transferred as part of the transaction.
4. Security of Your Information
We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on applicable law and your jurisdiction, you may have certain rights regarding your personal information, including:
- Requesting access to the personal information we maintain about you
- Requesting correction of inaccurate information
- Requesting deletion of certain personal information
- Objecting to or restricting certain uses of your information
- Withdrawing consent where processing is based on consent
To exercise any applicable privacy rights, please contact us using the information provided below.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve website functionality, remember user preferences, analyze site traffic, measure website performance, and support marketing efforts. You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Analytics and Advertising
We may use third-party analytics or advertising services to better understand how visitors use our website and to measure the effectiveness of our marketing. These providers may use cookies or similar technologies in accordance with their own privacy policies.
8. Third-Party Links
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and service records, fulfill legal and accounting obligations, resolve disputes, and enforce our agreements.
10. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: sales@positivepoolservices.com
- Phone: (813) 677-4232
- Address: 5004 W Linebaugh Ave Ste B, Tampa, FL 33624