Terms and Conditions
Last Updated: May 6, 2026
1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Positive Pool Service Inc. ("we," "us," or "our"), concerning your access to and use of the www.positivepoolservices.com website, as well as any services offered by Positive Pool Service Inc. (collectively, the "Services"). By accessing the Site or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Definitions and Key Terms
For the purposes of these Terms:
- "Client" means any individual, homeowner, business, property manager, or other entity that uses our Services.
- "Services" refers to pool-related services provided by Positive Pool Service Inc., including pool cleaning, routine maintenance, water testing and chemical balancing, equipment inspection, pool repair, and other related pool care services.
- "Site" refers to www.positivepoolservices.com.
3. Use of Our Services
3.1 Eligibility
You must be at least 18 years old to use our Site and Services. By using our Site and Services, you represent and warrant that you have the legal capacity to enter into a binding agreement.
3.2 Account Registration
You may be required to create an account to access certain features of the Site and Services. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
4. Services Overview
Positive Pool Service Inc. provides professional pool care, maintenance, and repair services. Depending on location, availability, and the applicable service agreement, our Services may include:
- Routine pool cleaning and maintenance
- Water testing and chemical balancing
- Pool equipment inspections
- Pool equipment repair and troubleshooting
- Pump and filtration system services
- Green pool treatment
- Preventive pool care
- Residential pool services
- Commercial pool services
- Other pool-related maintenance and repair services
5. Scheduling and Service Availability
Service appointments are subject to technician availability, weather conditions, property access, equipment availability, and other circumstances that may affect scheduling.
We will make reasonable efforts to provide Services according to the scheduled date or service frequency. However, appointment times and service dates are not guaranteed unless specifically stated in writing. Weather, emergencies, equipment delays, holidays, or other circumstances outside our reasonable control may require us to reschedule a service appointment.
6. Fees and Payment
6.1 Service Fees
You agree to pay all fees associated with the Services requested or provided. Pricing may be established through an estimate, recurring service agreement, work order, invoice, or other written agreement.
Additional charges may apply for repairs, replacement parts, specialty chemicals, equipment, additional labor, or Services outside the original scope of work.
6.2 Billing and Payments
All payments are due according to the terms stated in the applicable invoice, estimate, or service agreement. Late or unpaid balances may result in additional fees, suspension of Services, or cancellation of future appointments where permitted by law.
6.3 Estimates
Estimates are based on the information available at the time they are provided. If additional problems, damage, equipment issues, or necessary work are discovered during service, we may provide a revised estimate or request authorization before proceeding with additional work.
6.4 Refund Policy
Payments for Services already performed are generally non-refundable unless otherwise required by law or agreed to in writing. Refunds, credits, or adjustments related to recurring Services, repairs, deposits, or equipment purchases will be handled according to the applicable service agreement or written terms.
7. Client Obligations
Clients are responsible for providing reasonable and safe access to the pool and pool equipment during scheduled service visits.
Clients agree to:
- Provide access to the pool, equipment area, and other necessary portions of the property.
- Notify us of gate codes, locked areas, pets, hazards, or other access considerations.
- Maintain reasonably safe conditions around the pool and equipment area.
- Inform us of known equipment problems, leaks, structural concerns, or unusual pool conditions.
- Follow reasonable care or operating recommendations provided after service.
- Maintain adequate water levels and utilities when necessary for proper pool equipment operation, unless otherwise agreed.
If we cannot safely or reasonably access the pool or equipment, the service visit may need to be rescheduled and additional charges may apply where permitted by the applicable service agreement.
8. Pool Conditions and Equipment
Pool water chemistry, cleanliness, and equipment performance may be affected by factors outside our control, including weather, storms, heavy pool usage, landscaping and debris, water quality, equipment age or condition, existing leaks, structural problems, power outages, improper equipment operation, or third-party repairs.
While we will use reasonable care in performing our Services, we cannot guarantee that a pool will remain free from debris, algae, chemical imbalances, equipment failures, or other issues between scheduled service visits.
9. Repairs and Replacement Parts
Repairs or equipment replacements outside the scope of routine maintenance may require separate approval.
We may recommend repairs or replacements when equipment is damaged, unsafe, inefficient, or no longer functioning properly. Clients are responsible for approving additional work before it is performed unless otherwise authorized under an existing service agreement. Manufacturer warranties, where applicable, are subject to the manufacturer's terms and conditions.
10. Intellectual Property Rights
All content on our Site, including but not limited to text, graphics, photographs, logos, videos, design elements, and other materials, is the intellectual property of Positive Pool Service Inc. or our licensors unless otherwise indicated.
You are granted a limited, non-exclusive, non-transferable right to access and use the Site for personal and informational purposes. You may not reproduce, distribute, modify, republish, or commercially exploit Site content without our prior written permission.
11. Confidentiality
Both parties agree to keep confidential any proprietary or non-public information disclosed during the course of the service relationship, where reasonably applicable.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Positive Pool Service Inc. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or Services.
We are not responsible for pre-existing damage, hidden defects, structural conditions, equipment failures, utility interruptions, weather-related conditions, or other circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
13. Suspension or Termination of Services
We reserve the right to suspend, refuse, or terminate Services where reasonably necessary, including circumstances involving unpaid balances, unsafe working conditions, repeated inability to access the property, abusive or threatening conduct, material violation of a service agreement, or conditions that prevent Services from being performed safely or properly.
Termination of recurring Services may also be subject to any notice requirements contained in the applicable service agreement.
14. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site or Services after updated Terms are posted constitutes acceptance of those revised Terms to the extent permitted by law.
15. Governing Law
These Terms and your use of the Site and Services are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles.
Any disputes arising under or in connection with these Terms or the Services shall be handled in accordance with applicable Florida law and any dispute-resolution provisions contained in the applicable service agreement.
16. Contact Us
If you have any questions about these Terms, please contact us:
Email: sales@positivepoolservices.com
Phone: (813) 677-4232
Address: 5004 W Linebaugh Ave Ste B, Tampa, FL 33624